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Customer Service and Automated Phone Systems – Infographic

December 22, 2012

It’s been a while since I’ve written anything on this blog, so I thought I’d share a little infographic that I made.  When you think of customer service, does it annoy you?  Anger you?  Drive you nuts because you can’t get a hold of a human being?  How does being transferred multiple times make you feel?

What is your over all feelings towards Customer Service, especially those blasted Automated Systems that tell you to push one for English or push two for Spanish.  Sense when does America have to cater to any one specific minority group.  You won’t find other European countries doing that.  Either you learn their language or hire a translator.

Enough rambling, I hope that you enjoyed this little infographic that I put together.  Hopefully it will shed some light on anyone with a business thinking about getting one of these cursed systems.  Remember, Angry customers means that they’ll be more likely to find a competitor.

Save the company money?  Not if customers are so furious with the system that they choose to go else where.

Do Automated Phone Systems Work?


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